Refund Policy

We want you to be entirely satisfied with every purchase as we aim to offer you excellent quality, value and service at all times. Your order will be dispatched complete with an invoice marked paid. This is your proof of payment and guarantee.

If you wish to return an item for exchange or no longer want the item, you must contact us within 7 days of receipt of the item for a returns form that must be included with the returned item along with the original packaging.

Returning Items

Customers should arrange their own courier.

If you require us to arrange courier, we can do so at a cost of £15 per parcel for Mainland UK or £24.95 per parcel for Northern Ireland, Highlands, Channel & Offshore Islands.

After we have established that the item is unused and undamaged, you will be refunded the entire sales price excluding the original cost of delivery, and if applicable, the cost of the returns service.

Free Carriage

Where you have received free carriage, it is because we have subsidised the original cost of delivery to you and given you free delivery. In this case, the actual cost of delivery will be excluded from the refunded amount (see charges on our delivery page).

Exchanges

Where you wish to exchange an item for a different size or a similar product, an additional delivery charge will be applicable in order for us to deliver the new item to you (see charges on our delivery page).

Administration Charges

If an item exchange or refund becomes time consuming, an additional administration charge will be applicable at a cost of 10 - 40% of the item cost, depending on how time consuming this is. Examples of this include exchanges on more than one occasion or the time taken to sort payment disputes on PayPal.

Exclusions

Bespoke, specials, altered,  or personalised products are excluded from this policy.

Returns address

Bean Heroes, Sterling House, Cheadle Court 5 – 7, Turves Road, Cheadle Hulme, Cheshire, SK8 6AW

Distance Selling Regulations

You have a right to cancel your order within 7 working days following the date of delivery for any unused items purchased on our site under the distance selling regulations for a refund.

This does not apply to any personalised items and does not include a refund of carriage charges as outlined in the returns policy.